At Model Town Hunting Store, we prioritize customer satisfaction and stand behind the quality of our products. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below:
Eligibility for Returns: Items must be returned within 14 days of purchase. To qualify for a return, products must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.
Non-Returnable Items: Ammunition, customized products, or used equipment are not eligible for returns unless there is a manufacturer defect.
Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 5-7 business days.
Exchanges: If you’d like to exchange a defective or damaged product, contact our customer service within 7 days of receiving your item.
Shipping Costs: Return shipping fees are the responsibility of the customer, unless the item was damaged or incorrect upon delivery.
